Changing practice involves multiple stakeholders and processes, but when it is directed towards increased transparency, the time and effort are an investment in improved organisations. Results of the work at the HRB in the continued practice of research office staff from accredited host institutions to observe panel meetings shows that transparency in funding decision-making processes is beneficial. Learning about the funder focus in reviewing applications supports researchers in writing well-informed proposals, which facilitate the work of decision-makers and increase trust in the research community and the public.